Incident with rendering old uploaded attachments

Incident Report for Mattermost

Resolved

This incident has been resolved.
Posted Jul 20, 2023 - 13:50 UTC

Update

We've applied a mitigation and the staged rollout has been completed successfully. Will update further when confirmed that this has resolved the issue.
Posted Jul 20, 2023 - 13:24 UTC

Monitoring

We've applied a mitigation and started a staged rollout to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
Posted Jul 20, 2023 - 06:42 UTC

Update

We are continuing to work on mitigating this issue and will provide more information as soon as it's available.
Posted Jul 19, 2023 - 10:30 UTC

Update

Mitigation of this issue is still in progress. We will continue to provide updates as we make finalize the fix.
Posted Jul 19, 2023 - 02:25 UTC

Update

We are continuing to work on mitigating this issue and will provide more information as soon as it's available.
Posted Jul 18, 2023 - 18:49 UTC

Identified

We identified an issue that impacts the rendering of old uploaded attachments. We are working on mitigation. We will provide more information as soon as it's available.
Posted Jul 18, 2023 - 14:49 UTC

Investigating

We are investigating reports of degraded performance for rendering old uploaded attachments. We’re investigating the cause and will provide more information as soon as it's available.
Posted Jul 18, 2023 - 14:32 UTC
This incident affected: Cloud Workspaces.